Timeki Logo
Timeki

Help & Support

Everything you need to know about using Timeki

How can we help you today?

Browse the guides below or contact us at support@timeki.app

Getting Started

Create account & invite team

For Employees

Join team, log in, view shifts

Team Management

Invite, edit rates, promote

Time Tracking

Punch in/out, breaks, manual entries

Geofencing

Set up job sites & location rules

Shift Scheduling

Create & assign shifts

Time Review

Approve & export payroll

Billing

Subscriptions & pricing

Getting Started (Managers & Owners)

How do I create a Timeki account？

All new users start as Managers — solo or business.

  1. Download the app:
    2. Download for Android Download for iOS
  2. Open app → tap Sign Up
  3. Enter: Email, Password, Organization Name, Industry, Company Size
  4. Optional: Add Phone and Address
  5. Tap Create Manager Account
Tip: You're now the Owner/Manager and can invite employees.

For Employees: Joining Your Team

I received an invitation email. What now?

  1. Download the Timeki app:
    2. Download for Android Download for iOS
  2. Open the email → tap the invitation link
  3. Set your password in the app
  4. Log in with:
    • Email: The one the invite was sent to
    • Password: The one you just created
Success! You're now logged in and can view your shifts and timesheet.

What can I do as an Employee?

  • View assigned shifts in Schedule
  • View timesheet in Timesheets
  • Punch in/out from Tracker (geofence required)
  • Add/edit manual entries before manager approval

Can I edit my punch times?

No. Automatic punch times cannot be edited.

Contact your manager to correct errors.

Can I edit manual time entries?

Yes — before approval.

  • You can edit or delete your manual entries
  • After manager approval, no changes allowed
  • Contact your manager for post-approval edits

For Managers: Team & Roles

How do I invite employees?

Two ways:

Quick Invite

  1. Manage → Team Members → + Invite
  2. Choose Quick Invite
  3. Enter Employee Email
  4. Tap Send Invite

Detailed Invite

  1. Choose Detailed Invite
  2. Fill: Email*, Name*, Role*, Hourly Rate*
  3. Optional: Phone
  4. Tap Send Detailed Invite

How do I set an employee's pay rate?

  1. Manage → Team Members
  2. Tap employee → Edit
  3. Enter Hourly Rate (e.g., $25.0)
  4. Optional: Employee ID
  5. Tap Save Changes

Can we have multiple Managers?

Yes! Promote any employee:

  1. Edit team member
  2. Select Role → Manager
  3. Save

All Managers can invite, edit, and export payroll.

Time Tracking

How do I clock in and clock out?

For Employees:

  1. Open the Timeki app
  2. Go to the Tracker tab
  3. Ensure you're within the job site geofence
  4. Tap the large green "Punch In" button
  5. Tap red "Punch Out" when done
Important: You must be inside the geofence. Tap Refresh Location if needed.

How do breaks work?

  1. While clocked in, tap "Start Break"
  2. Break time is automatically deducted
  3. End break manually or on punch out
Tip: Multiple breaks per shift are allowed.

Can I add manual time entries?

Yes! Both employees and managers can add manual entries:

  1. Go to Tracker tab
  2. Tap "+ Add Manual Time Entry"
  3. Enter start/end time, breaks, job site, notes
  4. Tap "Add Entry"

Requires manager approval before export.

Geofencing & Job Sites

What is geofencing?

Geofencing creates a virtual boundary around job sites. Employees can only punch in/out when physically inside.

Benefits: Prevents time theft, ensures on-site presence.

How do I create a job site?

For Managers:

  1. Tap Manage → Job Sites
  2. Tap "+ Add Site"
  3. Enter Site Name and Address
  4. Choose Site Color
  5. Adjust Geofence Radius (50–500m)
  6. Tap "Add Job Site"

Why can't I punch in?

  • Outside geofence → move closer
  • Location off → enable GPS
  • Poor signal → wait or move to open area
  • Already punched in → check status

Shift Scheduling

How do I create a shift?

  1. Tap Schedule tab
  2. Tap "+ Add Shift"
  3. Select Job Site, Date, Start/End Time
  4. Tap Assign Team Members
  5. Check employees → Tap Assign All
  6. Toggle Repeat for recurring shifts

Can I create recurring shifts?

Yes! Toggle "Repeat this shift" and select days (Mon–Fri, etc.).

Time Review & Approval

How do I review and approve time?

  1. Tap Manage → Time Review
  2. View entries by employee/date
  3. Tap Approve or Edit
  4. Add notes if needed

How do I export payroll?

  1. Go to Dashboard
  2. Select date range
  3. Tap Payroll Export CSV

Includes: Name, Hours, Rate, Pay

Billing & Subscriptions

How much does Timeki cost?

Currently in free beta — full access, no card required.

View upcoming pricing →

How do I subscribe after beta?

Subscriptions will be managed via App Store / Google Play.

Troubleshooting

The app isn't tracking my location

  • Enable GPS in phone settings
  • Allow Timeki "While Using" location
  • Tap Refresh Location
  • Restart app or phone

I didn't receive an invitation

  • Check spam/junk
  • Ask manager to resend
  • Add support@timeki.app to contacts

I forgot to clock out

Contact your manager. They can manually clock you out or add a manual entry.

The app crashes

  1. Force close and reopen
  2. Restart phone
  3. Update app
  4. Reinstall (data is cloud-saved)

Still Need Help?

Email us — we reply within 24 hours on business days.

support@timeki.app